Beyond BPO: Business Success Optimization for Manufacturing & Supply Chain Organizations
Delivering measurable business results by aligning people, processes, and technology around organization goals.
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Digital transformation means more than “putting in new software”
Have you heard the all-too-common story: Company or department buys new software and hires an expert to put it in and get everyone using it. Implementation goes smoothly, with not even minor headaches along the way. Weeks or months after the project, the business isn’t seeing any improvement, or worse, the needle moves the wrong direction. Leadership wants to know what’s happening. Departments or users start pointing fingers at each other, the trainers, the implementation team, or the software:
- “The system doesn’t do what it’s supposed to do, or what we need it to do.”
- “The consultants didn’t configure the system correctly.”
- “The people in the other department aren’t using the software.”
- “The training didn’t match our process.”
- “Why are corporate execs asking us about one goal, when operations managers have us working on something else?”
- “The ‘change management’ plan included training, but now the job tasks are completely different than before.”
Putting in new software doesn’t guarantee business results. Worse, automating a process that doesn’t line up with business objectives probably won’t get the results you need. What’s often missing is aligning people, processes, and technology to support specific business objectives.
Alignment is the first step to ensure business results
It doesn’t matter if you’re getting ready to put in new software, or if your software has been running for months or even years. To help you get maximum business results from software investments, we help you align people, processes, and technology around the business objective.
Our consultants work closely with you and your team to analyze current processes and identify areas for improvement. We’ll show you the best way for your organization to leverage new or existing software to achieve specific business goals.
We know how to uncover best practices, opportunities for innovation, and even inefficiencies that are “hiding in plain sight.” For the best results, we collaborate with your organization every step of the way, as we leverage Lean, Six Sigma, process modeling, and other improvement methodologies to understand existing processes and capabilities.
We call the end-to-end process of helping you achieve results “Business Success Optimization”
Quantifiable business success is the measure of digital transformation effectiveness.
70% of organizations fail to achieve business results with digital transformation.
However, 95% of companies that leverage business success optimization surpass anticipated results and accelerate improvements by 143%.
Does your company really need business success optimization?
The ultimate definition of transformation success is a more profitable business through manufacturing excellence and an agile, responsive supply chain.
World-class organizations set the stage for achieving business objectives by optimizing existing processes and lining up the right people to execute the work. We help manufacturing and supply chain organizations get faster, sustainable results by eliminating the risks associated with technology projects:
- Identify clear objectives and address root causes
- Pinpoint the right business processes and the best people to execute on them, eliminating disruptions and time-to-value delays
- Set expectations for correct technology utilization
- Streamline processes to avoid complexity
- Create a roadmap to manage change, promote buy-in, and encourage innovation
- Address data gaps and discrepancies to prevent unreliable outputs and insights
Talk with us about how business success optimization can help you achieve measurable business results with your transformation initiative.
