Managed services arms your team to drive ongoing performance gains with systems and processes
Maximize and protect your technology investment with managed services to achieve the greatest business value.
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Pragmatic approach to manage system lifecycle and drive greater value
Manufacturing companies eager to protect system investments typically sign up for managed services. But that’s not the only reason to invest in a managed services agreement with On Time Edge. Business leaders often look to a managed services provider to help their organization improve business processes for even greater operational performance.
An MSP lets your people focus on the business of running your manufacturing company, while the managed services provider concentrates on day-to-day system health. The MSP’s people ensure system availability and high data quality. They also help you decide when and how to update and upgrade your system. Most importantly, however, the right managed services provider will constantly be looking for ways to help you optimize business processes to drive even more value with your system.
A managed services agreement is not a way to replace or bypass your in-house IT group. It’s a pragmatic way to supplement and extend their capabilities, to solve specific problems, and quickly navigate and avoid the nuances associated with specialized functional systems.
Can a managed services provider help your company?
Business leaders can ask users, department heads, and your IT team straightforward questions like:
- “Are we getting maximum value from the solution?”
- “Are we using the system to optimize our work, processes, and outcomes?”
- “Are there are features and functions we wish the system had?”
- “Do technical or training issues prevent us from using the system to its fullest potential?”
- “Are we running the current version? Is the current version right for us?”
- “The people who support the solution are great at what they do, but do they have the time or functional expertise to help us?”
- “Are we leveraging industry best practices and standards to improve our business processes?”
- “What can we learn from other companies like ours to enhance our roadmap for operational excellence?”
- “Does my company outsource support for other systems? Can we get budget from IT or operations for it?”
Supplement and extend your existing IT team's capabilities with specialized domain, process, and applications expertise
If your IT team handles the company's manufacturing technology stack, supply chain platform, and project management applications, you can extend their capabilities with our global team of data and applications architects, change management advisors, IT-OT architecture experts, smart manufacturing engineers, supply chain experts, manufacturing business consultants, and project management experts. Your managed services team supplements your existing IT with:
- Domain-specific and technology-specific application support
- Center of Excellence guidance
- Roadmap and strategy for incremental change and performance
- Systems architecture
- Change management
- Documentation
Managed services can help your company reduce risk and eliminate unnecessary frustrations
Discover game-changing strategies that transform good software into exceptional, marketing-leading solutions
Maximize and protect your technology investment with managed services by On Time Edge
- Priority support and access to in-house and expanded network of technology specialists, domain experts, and technology partners
- Advanced uptime for users and systems
- Maintain app: monitor and release patches, bug fixes, and minor enhancements
- App troubleshooting and health checks
- Proactive risk discovery
- Training resources: Knowledge center, documentation
- Functional process experts: Manufacturing, operations performance, and supply chain
- Recommend best use of tools for desired results
- Integration troubleshooting
- Evaluate new integrations
- Enhancements: Evaluate and plan functionality
- Scheduled business reviews to evaluate business value and prepare for change
- Continuity support to bridge the gap when change occurs, and to accelerate learning curve for new team members
