Managed services icon of rocketship in gear

Managed services arms your team to drive ongoing performance gains with systems and processes

Maximize and protect your technology investment with managed services to achieve the greatest business value.

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Improvement consultant advising on supply chain business processes
Managed services applications engineer optimizing systems

Trusted by these companies

AAM
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AAM
Accupac
Acme Manufacturing
Alexandria Industries
Allison Transmission
Amarr Garage Door
American Cutting Edge
Amgen
Arch Medical
Astro Machine Works
Aurora Organic Dairy
Bachelor Controls
BAE Systems
Bartell Machinery
Bayer
Beam Suntory
Bemis Manufacturing Company
Future Polytech
NAPCO
Neenah
Pfizer
Sabra
Sani-Matic
Sensata Technologies
Standard Miether - Standard Locknut Miether
Superior Die Set
The Wonderful Company
Thermo Fisher Scientific
Tokai Carbon
Toshiba Business Solutions
Universal
Vista
Wabash National
Westlake
WinCraft
AAM
Accupac
Acme Manufacturing
Alexandria Industries
Allison Transmission
Amarr Garage Door
American Cutting Edge
Amgen
Arch Medical
Astro Machine Works
Aurora Organic Dairy
Bachelor Controls
BAE Systems
Bartell Machinery
Bayer
Beam Suntory
Bemis Manufacturing Company
Future Polytech
NAPCO
Neenah
Pfizer
Sabra
Sani-Matic
Sensata Technologies
Standard Miether - Standard Locknut Miether
Superior Die Set
The Wonderful Company
Thermo Fisher Scientific
Tokai Carbon
Toshiba Business Solutions
Universal
Vista
Wabash National
Westlake
WinCraft
A supply chain planner making better decisions with supply chain orchestration

Pragmatic approach to manage system lifecycle and drive greater value

Manufacturing companies eager to protect system investments typically sign up for managed services. But that’s not the only reason to invest in a managed services agreement with On Time Edge. Business leaders often look to a managed services provider to help their organization improve business processes for even greater operational performance.

An MSP lets your people focus on the business of running your manufacturing company, while the managed services provider concentrates on day-to-day system health. The MSP’s people ensure system availability and high data quality.  They also help you decide when and how to update and upgrade your system. Most importantly, however, the right managed services provider will constantly be looking for ways to help you optimize business processes to drive even more value with your system.

A managed services agreement is not a way to replace or bypass your in-house IT group. It’s a pragmatic way to supplement and extend their capabilities, to solve specific problems, and quickly navigate and avoid the nuances associated with specialized functional systems.

Can a managed services provider help your company?

Business leaders can ask users, department heads, and your IT team straightforward questions like:

  • “Are we getting maximum value from the solution?”
  • “Are we using the system to optimize our work, processes, and outcomes?”
  • “Are there are features and functions we wish the system had?”
  • “Do technical or training issues prevent us from using the system to its fullest potential?”
  • “Are we running the current version? Is the current version right for us?”
  • “The people who support the solution are great at what they do, but do they have the time or functional expertise to help us?”
  • “Does my company outsource support for other systems? Can we get budget from IT or operations for it?”
Group of executives deciding if managed services provider can help the company
Two engineers and a project manager performing system configuration

Supplement and extend your existing IT team's capabilities with specialized domain, process, and applications expertise

If your IT team handles the company's manufacturing technology stack, supply chain platform, and project management applications, you can extend their capabilities with our global team of data and applications architects, change management advisors, IT-OT architecture experts, smart manufacturing engineers, supply chain experts, manufacturing business consultants, and project management experts.  Your managed services team supplements your existing IT with:

  • Domain-specific and technology-specific application support
  • Center of Excellence guidance
  • Roadmap and strategy for incremental change and performance
  • Systems architecture
  • Change management
  • Documentation
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Managed services can help your company reduce risk and eliminate unnecessary frustrations

Manufacturing employees using technology

Limited (or no) specialized knowledge

When the IT team (internal or external) lacks specialized knowledge related to critical line-of-business applications, the company creates unnecessary risk that can result in unnecessary (and sometimes lengthy) system downtime, and improper or ineffective use of applications.

Stagnation and complacency

Passing up new technologies and features can hinder innovation and erode competitive advantage.  If the competition continuously adopts new features while your company's attitude is less-than-enthusiastic about new tech, it can become difficult to sustain market share. We help you uncover the reasons for not adopting new releases, and overcome obstacles – even when IT-OT-data architecture is a roadblock.

Process documentation gaps

Poorly documented processes lack repeatability and incite an environment where everyone exists in reaction-mode.  Team members tend to race from issue to issue.  Inconsistency and unpredictability lead to unplanned downtime, inefficiencies, or worse, missing customer commitments.

Incomplete configuration and change log documentation

Inaccurate or insufficient documentation translates to slow resolution when issues arise.  Transparency gaps may mean delay or permanent roadblocks.

Lackluster change management

Informal or non-existent change management processes usually result in downtime, miscommunication, and difficulty moving forward with improvements and upgrades.

Un-retained tribal knowledge

When the specifics of how to run the system exists in the head(s) of one or two key staff members (internal or external), it's hard to get more value from that system.  At minimum, it's hard to maintain the systems or operations relying on trial knowledge.

8 ways managed services protects your technology investment

  • Keep tools and systems up and running by avoiding system disruptions
  • Maximize productivity and efficiency by fully leveraging tools and system
  • Understand your maturity using Industry 4.0 and smart manufacturing-focused operational maturity frameworks
  • Stay ahead of your competition by forging a strategic path to continuously improve systems and operations
  • Operationalize your strategic plans using industry best practices and change management
  • Achieve more consistent, predictable, repeatable results with well-organized system knowledge base
  • Provide accessible, knowledgeable support for your existing team
  • Reduce the risk and effort required to train new staff as the organization changes

Discover game-changing strategies that transform good software into exceptional, marketing-leading solutions

A managed services team helping with business process improvement

Start your journey of continuous business process improvement

Buying software doesn't solve problems.  People and processes are just the first step to unlock the benefits of the software you purchase. We help your team and company define and align business processes so they achieve the quantifiable improvements you expect.  Then we help you maximize your investment by uncovering process improvements that can unlock unparalleled efficiency, innovation, and growth for your company.

With On Time Edge as your managed services provider, you're not just installing software—you're embarking on a journey of continuous business process improvement that will keep you ahead in a competitive landscape.  Through a combination of strategic planning and tactical execution, we help you identify bottlenecks, eliminate redundancies, and introduce automation where it can make the biggest impact. This results in a seamless integration of your new software into the daily rhythms of your business, ensuring that every feature and functionality is leveraged to its fullest potential.

Our unique approach doesn't just address the symptoms of inefficiency; we target root causes, ensuring sustainable growth and competitiveness. By focusing on these critical areas, we can unlock the latent potential within your processes, transforming challenges into opportunities for innovation and efficiency. This strategic expertise in constraint management and optimization ensures that the integration of new software into your business processes is not just smooth but also strategically aligned with your long-term objectives for growth and improvement.

Advanced methodologies put you at the forefront of operational excellence

With On Time Edge, you're not just adapting to change; you're driving it, leveraging our deep understanding of advanced theories to exceed operational goals. This commitment to excellence and continuous improvement through advanced methodologies makes On Time Edge the ideal partner for businesses looking to thrive in today's dynamic market environment.

We put Theory of Constraints and Critical Chain Theory to work for you for continuous business process improvement.  Your team can lean on us — a lot, or just a little — for expertise and help with advanced methodologies.  Even if you don't have a theory practitioner on-staff, or if you have a big appetite but little to no experience with them, our team will guide you in using these strategies to identify and optimize the constraints that hinder business efficiency and growth. We help you pinpoint the weakest links in your processes, so you can apply targeted improvements that have a ripple effect, to enhance on-time delivery and overall performance.  Working with On Time Edge managed services positions your company at the forefront of operational excellence and continuous improvement. 

We partner with you to focus on constraint management and process refinement so you do much more than overcome current limitations – we help you continuously achieve new levels of success.

On Time Edge has a deep bench of trained and certified experts across functionally-specific technology, manufacturing processes, and business processes to keep systems online so your company achieves the full benefit of your tech solution.

Maximize and protect your technology investment with managed services by On Time Edge

Managed services provider performing system performance check
  • Priority support and access to in-house and expanded network of technology specialists, domain experts, and technology partners
  • Advanced uptime for users and systems
  • Maintain app: monitor and release patches, bug fixes, and minor enhancements
  • App troubleshooting and health checks
  • Proactive risk discovery
  • Training resources: Knowledge center, documentation
  • Functional process experts: Manufacturing, operations performance, and supply chain
  • Recommend best use of tools for desired results
  • Integration troubleshooting
  • Evaluate new integrations
  • Enhancements: Evaluate and plan functionality
  • Scheduled business reviews to evaluate business value and prepare for change
  • Continuity support to bridge the gap when change occurs, and to accelerate learning curve for new team members

Get the value you expect from transformation, quickly and sustainably.

Digital transformation is our business. We are experts at deploying and integrating supply chain solutions and smart manufacturing systems – on time and within budget.

  • Digital transformation experts

  • Manufacturing and industry experts

  • Proven methodology

  • Change management

Meet with our team