Create new business value with expert systems integration

Pragmatic approach to manage system lifecycle and drive greater value

Manufacturing companies eager to protect system investments typically sign up for managed services. But that’s not the only reason to invest in a managed services agreement. Business leaders often look to a managed services provider to help their organization improve operational performance.

An MSP lets your people focus on the business of running your manufacturing company, while the managed services provider concentrates on day-to-day system health. The MSP’s people address system downtime, diagnose service interruptions, and investigate the reasons for data problems. They also help you decide when and how to update and upgrade your system. Most importantly, however, the right managed services provider will constantly be looking for ways to help you drive even more business value with your system.

A managed services agreement is not a way to replace or bypass your in-house IT group. It’s a pragmatic way to supplement and extend their capabilities, to solve specific problems, and quickly navigate and avoid the nuances associated with specialized functional systems.

Can a managed services provider help your company?

Business leaders can ask users, department heads, and your IT team straightforward questions like:

• “Are we getting maximum value from the solution?”
• “Are we using the system to optimize our work, processes, and outcomes?”
• “Are there are features and functions we wish the system had?”
• “Do technical or training issues prevent us from using the system to its fullest potential?”
• “Are we running the current version? Is the current version right for us?”
• “The people who support the solution are great at what they do, but do they have the time or domain expertise to help us?”
• “Does my company outsource support for other systems? Can we get budget from IT or operations for it?”